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Got Questions? We’ve Got Answers!

  • What is

    It is an online supermarket that delivers grocery in less than one hour.

  • Can I order from from anywhere?

    Currently, is covering Hadayek Al-Ahram and Remaya areas. We will cover more areas in the near future.

  • Why is is the fastest grocery delivery?

    Because we deliver your order in less than an hour since the moment we receive it online or via phone till the delivery to your doorstep.

  • How can I buy from

    You can shop on the website or call us on: 33742403 – 01100016080.

  • Do I have to register before I order?

    All we need to fulfill an order is your address and mobile number.

  • Do I have to create and account to order?

    It is not mandatory to create an account to order; however, you will have to write your information every time you order from In addition, you will not be able to benefit from Sahtoot program.

  • Can I register more than one address at e.g. my mother and mother-in-law.

    Of course, just select the address you want to deliver to before placing the order.

  • Sometimes I call and no one answers ... why?

    Official working hours at is from 2 PM to 11 PM.

  • Can I order from at any time?

    Of course, the website is available 24/7. We will fulfill your order as soon as we start our business day.

  • Can I schedule my delivery at certain time?

    Of course, you can ask to receive your order at any time during our operation hours.

  • Some products are not available at … why?’s goal is to be customers’ grocery shopping platform first choice, so we add new products on daily. If you still do not find your favorite product, you can click on “Order and Wish” and send us your wish list and we would be happy to avail it as soon as possible.

  • What is the Sahtoot?

    Sahtoot is’s official currency. When you purchase products from, you get free Sahtoot added to your account. You can save or replace them with discount upon purchase after completing 10 orders from

  • Do I have to be registered at in order to benefit from Sahtoot system?

    Yes, you have to be a registered customer on system in order to benefit from Sahtoot system.